Company Overview
Review Scraper is a reputation management agency that helps businesses collect more 5-star reviews, rank higher on Google Maps, and attract more customers.
We make review management easy with automated review requests, AI-powered responses, and instant alerts for negative reviews. Our mission is to give small and medium-sized businesses the same reputation-building power as large enterprises—without long contracts or high costs.
Services & Pricing
Services:
Automated review requests (text/email)
AI-powered review responses
Negative review alerts
Social media sharing
Multi-location dashboards
Past customer reactivation
Analytics & reporting
Add-ons: AI chatbots (web), AI voicebots (phone)
Pricing:
Starter: $99/month (up to 50 customers)
Standard: $199/month (50–100 customers)
Scale: $299/month (100–300 customers)
Free Trial: First 25 reviews free
Terms: Month-to-month, cancel anytime, no hidden fees
FAQs
General Overview
What is Review Scraper?
Review Scraper automates the process of getting reviews on Google, Yelp, and Facebook. It sends polite reminders, drafts AI-powered replies, and alerts you when a bad review appears. This improves trust and boosts your ranking on Google Maps.
How does Review Scraper work?
You import or sync recent customers. After each visit, Review Scraper sends a short, friendly review request by text or email with a one-click link. It monitors platforms, drafts replies, and provides analytics on growth and ratings.
Who is Review Scraper for?
It’s built for service and local businesses—dentists, restaurants, movers, home services, salons, boutiques, and multi-location brands—anyone who benefits from steady 5-star reviews and stronger Google Maps visibility.
How fast will I see results?
Most businesses see reviews within days. Customers often respond quickly once polite reminders are sent.
Which review platforms are supported?
Google, Facebook, Yelp, TripAdvisor, and many others. You can choose which platforms to prioritize per campaign.
What’s included in the free trial?
Your first 25 reviews are free. No contracts, no hidden fees. You can test the platform before committing.
Pricing & Plans
How much does it cost?
We offer three tiers: Starter $99/month, Standard $199/month, and Scale $299/month. All include automation, AI replies, and alerts.
What’s the difference between plans?
All plans include core features. Higher tiers support more customer volume and multi-location needs.
Are there hidden fees?
No hidden fees. The only extra is pass-through SMS/email costs, billed at cost (usually just a few dollars monthly).
Do I need a contract?
No contracts—plans are month-to-month, cancel anytime without penalty.
Can I upgrade or downgrade later?
Yes—you can change plans at any time.
How is multi-location pricing handled?
We price by usage volume, with dashboards for multi-location franchises.
What about messaging costs?
We pass through SMS/email carrier costs at cost.
Setup & Integration
How long does setup take?
Setup usually takes under an hour.
Do I need a website to use Review Scraper?
No. A website helps for embedding links, but you can collect reviews without one.
How do I connect my Google Business Profile?
You log in and approve a secure connection. You remain in control and can revoke access anytime.
Can I connect Facebook and Yelp?
Yes—both are supported and compliant with policies.
Can I import past customers?
Yes. You can upload a CSV or sync your CRM/POS.
Do you integrate with my CRM/POS?
Yes, we support major CRMs and Zapier/webhook connections.
Can my team have different permissions?
Yes—admins manage settings, while staff can only view relevant reviews.
Features & Workflow
How do automated review requests get timed?
You choose timing—immediate, end-of-day, or next morning. Follow-up cadence is customizable.
Can I customize the request message?
Yes—edit text, add branding, choose platforms, and even use QR codes.
Do you provide QR codes for reviews?
Yes. QR codes can be printed for counters, receipts, or vehicles.
Can I pre-screen feedback before it’s public?
We allow private feedback routing but do not suppress or gate reviews (compliant with policies).
How do AI review replies work?
We draft suggested responses you can approve or edit.
Can I auto-share reviews to social media?
Yes—auto-share top reviews with your branding.
Do you notify me of negative reviews?
Yes—instant alerts by SMS/email with draft replies.
Do you provide analytics and reports?
Yes—dashboards track growth, averages, and trends.
Can I segment customers or campaigns?
Yes—by service, location, or customer list.
How do you handle opt-outs and consent?
We include one-click opt-outs and comply with all regulations.
Reviews & Platforms
Which platforms are supported?
Google, Facebook, Yelp, TripAdvisor, and many more.
Can I choose which link to send?
Yes—you can set default or campaign-specific links.
Do you support niche sites?
Yes—for industries like healthcare (Healthgrades) or legal.
Can customers add photos/videos?
Yes—if the platform supports it, our links direct them to upload.
Is review gating allowed?
No—review gating is not compliant.
Can I collect private feedback?
Yes—via a private channel for direct resolution.
SEO & Ranking
How do reviews affect Google rankings?
Google favors businesses with frequent, positive reviews.
Do responses help SEO?
Yes—thoughtful replies show engagement and build trust.
Should reviews include keywords?
Keywords may appear naturally, but don’t force it.
What matters more—volume or rating?
Both matter. A 4.6 with 200 reviews often outranks a perfect 5.0 with only 15 reviews.
How often should I get new reviews?
Consistency is key. Weekly reviews are better than bursts.
Can reviews help me appear in the Map Pack?
Yes—reviews are a major factor for ranking in Google’s Local Pack.
Compliance & Data
Is asking for reviews legal?
Yes. Asking is legal, but paying for reviews is not.
Are you GDPR/CCPA compliant?
Yes. We encrypt data and comply with all privacy rules.
How do you handle consent/opt-outs?
We only send to opted-in contacts, with one-click opt-out.
How long do you retain data?
We retain data per compliance standards and delete on request.
Can I export/delete my data?
Yes—export and deletion are supported.
Do you sell customer data?
No—data is never sold or shared.
Objections & Comparisons
It sounds expensive.
Ads stop when you stop paying. Reviews last for years and keep attracting customers.
I don’t want to bother customers.
Messages are short, polite, and optional.
We already use another platform.
Many businesses switch to Review Scraper for simplicity and affordability.
Why not just run ads?
Ads are short-term. Reviews build long-term trust and organic reach.
We rely on referrals already.
Referrals are great, but most people still Google you first.
Can’t we just ask manually?
Manual asks don’t scale. Automation ensures consistency.
Industry-Specific
How does this help dentists?
Patients check reviews before booking. Consistent reviews build trust and fill schedules.
How does this help restaurants?
Restaurants with frequent reviews appear more in “near me” searches and fill more tables.
How does this help home services?
Plumbers, electricians, and cleaners win jobs with strong reviews in local searches.
How does this help moving companies?
Moving is high-trust. Fresh reviews reassure customers and increase bookings.
How does this help salons/spas?
Photo-rich reviews and steady ratings drive new clients and repeat visits.
Support & Troubleshooting
How do I contact support?
Email or in-app chat. Response within 24 hours (faster for urgent issues).
My reviews aren’t showing up.
Google may take 24–48 hours. Contact support if longer.
Customers aren’t responding.
We’ll adjust timing and message content to improve.
Texts being filtered?
We follow carrier compliance to reduce filtering.
Emails bouncing?
We support domain verification and deliverability checks.
I just received several bad reviews.
We notify you, draft replies, and escalate if needed.
Promotions & Offers
Do you offer a free trial?
Yes—first 25 reviews free.
Do you have discounts or promos?
We focus on transparent pricing but occasionally run promotions.
Do you support nonprofits?
Yes—each review collected supports Feeding America.
Emergency Protocols
My profile was suspended.
Pause requests, document notices, and follow reinstatement steps.
We’re getting fake reviews.
Flag, document, and respond professionally. Escalate if needed.
Possible data/account issue.
We lock the account, rotate credentials, and escalate immediately.